bed's Privacy Policy

Purpose of This Policy

bed is an online gaming and betting platform serving users in Bangladesh. This privacy policy ("Policy") explains how bed-bet.cam ("we", "our", "Platform") collects, processes, stores, and protects your personal information ("user", "you", "your").

This policy applies to the bed-bet.cam website, mobile application, and all related services. By using our services, you agree to the terms described in this policy. For detailed service terms, please read our Terms and Conditions page.

Changes to the Policy

bed may update this privacy policy from time to time. If any significant changes are made, we will notify you by email or by posting a notice on the platform. The updated policy will take effect from the date it is published. We recommend checking this page regularly.

Registration and Identity Information

When you open an account, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Mobile number (for OTP verification)
• Email address
• Username and password created by the user

Financial and Transaction Information

When processing deposits and withdrawals, we handle the relevant payment information. bed's payment methods are bKash, Nagad, and Rocket. The date, amount, and status of each transaction are stored in our system. However, we do not directly collect your payment account password or PIN.

Transaction History

Bet amounts, win/loss records, bonus receipt and usage details, and withdrawal history are all stored. This information is used to ensure account transparency and to resolve any disputes.

Technical and Usage Information

When you browse bed-bet.cam, we automatically collect certain technical information:

• IP address and device identifier
• Browser type and version
• Operating system information
• Cookie and session data
• Page visit patterns and duration
• Referral source (how you arrived at the site)

This information is used to improve site performance, ensure security, and make the user experience smoother.

Cookie Policy

bed-bet.cam uses cookies and similar technologies. Cookies are small text files stored on your device. The types of cookies we use:

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: To remember your preferences and language settings.
• Analytics cookies: To understand site usage patterns; these are not personally identifiable.

You can manage cookies through your browser settings. However, disabling essential cookies may limit some features of the site.

Service Delivery and Operations

The information we collect is primarily used to run bed's services smoothly:

• Account creation and verification
• Deposit and withdrawal processing
• Bonus and promotion delivery
• Gaming session management
• Customer support

Security and Fraud Prevention

bed gives the highest priority to protecting all users' accounts and funds. For this purpose, we:

• Operate systems to detect unusual transactions
• Identify and prevent multiple accounts
• Flag unauthorised access attempts
• Continuously monitor platform security

All sensitive information is kept secure through SSL encryption.

Responsible Gaming

bed believes that gaming responsibly is very important. By analysing your gaming patterns, we can identify risky behaviour and provide support in time. Visit our dedicated page to learn more about responsible gaming guidelines and limit-setting options.

Communication and Support

Using your email and mobile number, we:

• Send transaction confirmation messages
• Provide important account-related notifications
• Respond to customer support enquiries
• Send security alerts (suspicious access or password changes)

If you do not wish to receive promotional messages, you can opt out at any time. However, important account notifications cannot be turned off, as they are necessary for your security.

When We Share Information

bed does not sell your personal information. However, information may be shared in the following limited circumstances:

• Service provider partners: Payment processors (bKash, Nagad, Rocket), technology infrastructure providers, and gaming software suppliers receive only the information necessary to deliver their specific services.
• Legal obligations: To comply with lawful orders from law enforcement or judicial authorities.
• Fraud prevention: To identify and prevent widespread fraud or criminal activity.
• Business restructuring: In the event of a business merger or acquisition, provided the new owner is bound to maintain the same privacy standards.

Third-Party Responsibilities

Third parties with whom information is shared are contractually bound to protect that information. They may use it only for the specified purpose and may not sell or disclose it elsewhere.

bed is not responsible for the privacy policies of third-party websites or apps. We recommend reading the relevant site's policy before following any external link.

Security Measures

bed has implemented industry-standard technical and organisational measures to protect your information:

• SSL/TLS encryption: All data transmitted between your browser and our servers is encrypted.
• Password hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Restricted access: Only authorised staff can access specific data.
• Regular security audits: Audits are conducted regularly to identify system vulnerabilities.
• Data backups: Regular backups are taken to prevent data loss.

Data Retention Period

bed does not retain your information longer than necessary:

• Data for active accounts is retained for as long as the account remains open.
• Transaction history is retained for a set period after an account is closed, as required by legal obligations.
• Data for inactive accounts is reviewed after a set period.

Once the retention period ends, data is securely deleted or anonymised so that it can no longer identify any individual.

Response to a Security Breach

If a data breach occurs and it affects your account, bed will notify you as quickly as possible. The notification will state what type of information was affected, when the incident occurred, and what steps you need to take.

Right to Access and Correct Information

You have the following rights:

• Right of access: The right to know what information we hold about you.
• Right of correction: The right to request correction of inaccurate or outdated information.
• Right of deletion: The right to request deletion of your information in certain circumstances (though some data may need to be retained due to legal obligations).
• Right to object to processing: The right to request that you no longer receive marketing communications.
• Right to data portability: The right to request your information in a structured format.

How to Exercise Your Rights

To exercise any of the rights described above, please contact our support team. bed's customer service team is available 24 hours a day, 7 days a week, in both Bangla and English, via live chat and email. We will respond within a reasonable time after receiving your request.

Some additional information may be requested for identity verification purposes, to ensure no one else can access your data.

Right to Close Your Account

You may request to close your bed account at any time. Any pending withdrawals must be completed before the account is closed. After the account is closed, your personal information will be retained for the set period as per our policy, after which it will be deleted.

Protection of Minors

bed's services are exclusively for adults aged 21 and above. We do not knowingly collect information from any minor. Age is verified at the time of registration, and if any user is found to be a minor through false information, their account is immediately suspended and the related data is deleted.

If a parent or guardian discovers that their child has created an account on bed, they are requested to contact our support team immediately. We will take prompt action.

How to Submit a Complaint

If you have any questions, concerns, or complaints regarding this privacy policy, please contact our support team first. Providing the following information when submitting a complaint will help us resolve it faster:

• The mobile number or email registered to your account
• A brief description of the complaint
• What resolution you are looking for

bed takes every complaint seriously and provides a written response within a reasonable time. For general questions, visit our FAQ section — you will find answers to many common questions there.

Learn More About Us

Visit our About Us page for general information about bed, the platform's history, and its goals. There you will find details about bed's values and our commitment to users.