FAQ
bed FAQ — Deposits, Withdrawals, VIP and Live Casino
This page brings together detailed answers to the most common questions about using bed. From deposit and withdrawal methods to bed VIP cashback benefits, live casino information, and bonus-related questions — you will find everything in one place. If you cannot find the answer you need, our 24/7 support team is always ready to help. 21+
Jump directly to a section
Withdrawal
How to Withdraw Money
Learn what to keep in mind when withdrawing your winnings from bed — methods, timeframes, and conditions.
At bed, withdrawal requests are usually processed within 10 to 45 minutes. This timeframe applies regardless of whether you withdraw via bKash, Nagad, or Rocket. Even during busy periods there is no longer wait, as bed's payment team works around the clock. Once the request is submitted, you will receive a confirmation message on your mobile.
The minimum withdrawal amount at bed is ৳800. This limit is the same for all three methods — bKash, Nagad, and Rocket. So if your balance is below ৳800, you will not be able to withdraw. Once you have won enough to reach that balance, go ahead and withdraw.
Yes, to withdraw at bed you must use a mobile wallet registered in the same name as your bed account. Your bKash, Nagad, or Rocket number must be registered in your own name. Sending money to someone else's number is not possible. This is a required security rule.
If your withdrawal request has been pending for more than 45 minutes, contact bed's live chat directly. Share your transaction ID and withdrawal amount, and the support team will resolve it quickly. Pending status usually occurs due to account verification issues or a mismatch in the wallet number.
Live chat is available 24 hours a day, 7 days a week in Bengali.
To withdraw winnings from a bonus, you must first meet the wagering requirement. For example, if you deposit ৳1,000 and receive a 100% bonus, you get ৳1,000 in bonus funds — you need to wager that ৳1,000 twenty times, i.e. ৳20,000 in total bets, before the bonus winnings become eligible for withdrawal. Visit the bed bonus page for full terms.
bed currently supports three withdrawal methods: bKash, Nagad, and Rocket. Rocket is the mobile wallet of Dutch-Bangla Bank. All three have a minimum withdrawal of ৳800 and are usually processed within 10–45 minutes. Choose whichever is most convenient for you.
Deposit
Deposits — Methods and Common Questions
Learn about deposit methods, fees, processing times, and how to resolve issues at bed.
bed does not charge any fee on your deposit. The full amount you deposit will be added to your account. However, bKash, Nagad, or Rocket may apply a small service charge under their own policies — that is entirely their decision. There is no separate charge from bed.
To deposit with Nagad, first log in to bed, then go to the deposit option and select Nagad. Send the amount to the designated number via Nagad and enter the transaction ID. The minimum deposit amount is ৳200. Your balance will be updated within a few minutes.
If your balance does not appear after depositing, do not worry — contact bed's live chat with the transaction ID from bKash/Nagad/Rocket and a screenshot of the deposit. This usually happens due to a network delay or an incorrect reference number. The support team will verify and fix it promptly.
bed currently supports three deposit methods: bKash, Nagad, and Rocket. These are the most popular mobile wallets in Bangladesh. The minimum deposit for all three is ৳200. You can deposit easily from any smartphone or mobile.
To play slot games at bed, you need to deposit a minimum of ৳200. This applies to all deposit methods. A 100% bonus is available on your first deposit, up to ৳15,000. So with a ৳200 deposit you can start with a total of ৳400.
bed allows multiple deposits per day — there is no daily limit on the number of deposits. Each deposit just needs to meet the minimum of ৳200. However, specific bonus offers may have their own rules on how many times they can be claimed. Read the bonus details to learn about weekly bonuses.
VIP
bed VIP Benefits and Cashback
Learn about VIP program tiers, weekly cashback, and how to move up.
By joining the bed VIP program, you receive a portion of your net losses back as cashback every week. The higher your tier, the higher the cashback rate. VIP members also get dedicated support, special promotions, and priority payment processing.
bed does not publish specific turnover figures. Playing regularly and placing bets consistently will automatically move your tier up. Going from Bronze to Silver, Silver to Gold, and Gold to Platinum requires both time and activity. The support team can tell you your current standing.
Weekly cashback is calculated on the week's total loss (total losses minus total wins) — a fixed percentage of this net loss is returned. Example: a Gold level member with a ৳20,000 net loss in a week receives ৳20,000 × 1.1% = ৳220 cashback. This is the maximum amount per week.
bed VIP has four levels and the maximum weekly cashback rate for each:
- Bronze: up to 0.4% weekly cashback
- Silver: up to 0.8% weekly cashback
- Gold: up to 1.1% weekly cashback
- Platinum: up to 1.5% weekly cashback
After bed VIP cashback is added to your account, you can use it to play. Certain conditions may need to be met before you can withdraw. For accurate details, check the VIP section of your account or contact live chat support. To read the full terms, see Terms & Conditions.
New accounts start at the Bronze tier. By betting regularly and playing consistently, you can move up to Silver, Gold, and Platinum over time. The more you play at bed, the faster you can advance. From the very start, Bronze members earn 0.4% cashback.
Live Casino
Live Casino — Questions about games and mobile
Answers to all questions about live dealer games, baccarat, Teen Patti, and playing on mobile.
Yes, bed's live casino works fully on mobile. On both Android and iOS devices, you can join live dealer tables from a browser or app. With a good internet connection, the live video stream runs without interruption. The interface is specially optimised for mobile screens.
In live casino games, a trained dealer in a real studio deals cards or spins a wheel on camera — the entire process is broadcast in real-time video. Players place bets on screen and see the results live in front of them. There is no random number generator — everything is determined by the dealer's card deal or roulette spin.
In Baccarat, you can bet on three outcomes: Player, Banker, or Tie. The hand whose total is closest to 9 wins. 10s, Jacks, Queens, and Kings have a value of zero; other cards are worth their face value. A small commission is deducted on a winning Banker bet. It is a simple and fast game, well suited for beginners.
Yes, Teen Patti is available in bed's live casino. This card game is very popular across South Asia. The goal is to build a better three-card hand than the dealer. Hands rank from highest to lowest — trio, straight flush, straight, and so on. Beginners will find it easy to pick up by starting with small bets.
Andar Bahar is a simple Indian card game that is quick to learn. The dealer reveals one card and players bet on whether a card of the same value will appear on the Andar (inside) or Bahar (outside) side. With just two options and roughly 50-50 odds, it is an ideal game for beginners. You can play it with a live dealer at bed.
bed's live casino is open at any time, day or night. Tables from studios including Evolution, Pragmatic Play Live, and Ezugi are active around the clock. Even late at night or in the early hours you will find a live dealer available. Just make sure you are 21 or older and have a stable internet connection.
Still have questions? bed support team is always here to help
If you can't find the answer on this FAQ page, speak directly with the bed support team. They are available day and night to assist in both Bengali and English.
Live Chat Support
Click the live chat button from any page on the site. Get instant replies in Bengali, 24/7.
Email Support
For detailed issues, write to us by email: [email protected] — you can reach us in Bengali or English.